Second World Congress on Integrated Care "21st Century Integrated Care: serving citizens, patients and communities", Sydney 2014

Sunday, November 23, 2014 to Wednesday, November 26, 2014
Venue: SMC Conference & Function Centre, Sydney
Country: Australia
Deadline for abstract submission: 
Friday, July 18, 2014
Early bird registration ends: 
Friday, September 19, 2014
Deadline for registrations: 
Thursday, November 20, 2014



Catch up with the congress content - Download the presentations

Hear what the delegates thought - Watch the video

Read the Tweets #WCIC2 - Download the TweetReach Report

See the photos from the Gala Dinner - Watch the slideshow 

About the congress

The International Foundation of Integrated Care (IFIC) was delighted to bring the 2nd World Congress on Integrated Care "21st Century Integrated Care: serving citizens, patients and communities" to Sydney, Australia. The conference took place at the SMC Conference Centre in from 23-25 November 2014. 

The conference was developed in partnership with the Centre for Rural and Remote Mental Health of The University of Newcastle and was kindly supported by New South Wales Health.

Congress Highlights 

The Nuka Care System, Alaska - At Nuka, the whole health care system is created, managed, and owned by Alaska Native people to achieve physical, mental, emotional and spiritual wellness. The NUKA system emphasises a multidisciplinary team approach to health care, helping patients improve their quality of life, and make a sincere effort to build personal relationships among providers, staff, patients, and the surrounding community.

World Health Organization (WHO) Strategy on People-Centered and Integrated Health Services (PCIHS) - The strategy will support the goal of universal health coverage with more people-centred and integrated health services. The emphasis of the Strategy is on the how of health care delivery reform, including reforms in both hospital and primary care settings. The Strategy provides a wide range of policy options and reform strategies that allow for context-specific tailoring of policy recommendations at the regional and country levels.

The Strategy highlights successful models and trends in service delivery reform and how these can be potentially applied in various country settings. The Strategy will be launched in 2015. 

Gesundes Kinzigtal, Germany – At Gesundes Kinzigtal, they have applied the “Triple Aim” concept developed by Don Berwick and the Institute for Healthcare Improvement (IHI) to improve the patient experience of care (including quality and satisfaction); improve the health of populations; and reduce the per capita cost of health care. For 33,000 covered people mainly from lower social status, surprisingly positive results are being reported over a timeline of eight years of intervention. The participants of the conference were especially excited about how the developers of Gesundes Kinzigtal had been able to orient the health care providers as well the patients and the communities towards the improvement of the health status of the population.

Intermountain Healthcare, USA – Intermountain has developed a team-based approach-known as mental health integration (MHI). The team includes the primary care physicians and their staff, and they, in turn, are integrated with MH professionals, community resources, care management, and the patient and his or her family. The integration model goes far beyond co-location in its team-based approach; it is operationalized at the clinic, thereby improving both physician and staff satisfaction. Patients treated in MHI clinics also show improved satisfaction, lower costs, and better quality outcomes.

Canterbury Health System, New Zealand - Canterbury has developed an integrated system underpinned by innovation technology in which good-quality general practice is increasingly keeping patients who do not need to be in hospital out of it; is treating them swiftly once there; and discharging them safely to good community support.

Who attended?

The conference was attended by 420 delegates from 25 countries. Delegates included clinicians, managers and academics involved in the design, delivery and evaluation of integrated care. Delegates experienced 40 sessions, 150 presentations, 20 keynotes, multiple track sessions, workshops and seminars. The conference featured over 170 speakers. 

Why participate in our World Congresses?

The 2nd World Congresses on Integrated Care was sponsored by Sonoa Health, IBM CĂșram, PwC, General Practice New Zealand, General Practice NSW and Health Partners International. The congress provided sponsors and exhibitors with many opportunities to connect with policy-makers, practitioners and researchers working towards integrated care.

Bringing together internationally renowned keynote speakers from North America, Europe, and Asia, recognized experts, oral abstracts and poster presentations from across many disciplines, the congresses aim to contribute to the growth and development of integrated care.

Our congresses bring together researchers, clinicians and managers from around the world who are engaged in the radical redesign of services. They shared experience and the latest evidence about patient and population needs, person centered service design, and the information and communications technology needed to make integrated services a reality.

If you are interested in sponsoring or exhibiting at future congresses contact Fiona Lyne, Director of Communications